FAQs

In this section you'll find the answers to some questions that customers frequently ask us. If you can't find what you need to know, please contact us and we'll be more than happy to help.


Who can open an account?

Subject to providing relevant identification documentation verifying your identity, deposits may be accepted from:

  • Individuals aged 18 or over acting on their own behalf
  • Trustees of discretionary, charitable and other trusts
  • Pension funds:
    Where the trustees are individuals or a corporate body set up for the purpose of the fund
  • Corporate bodies:
    Providing the corporate entity is not engaged in trade
  • Clubs/associations
  • Nominees

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    How do I open an account?

    Visit our Apply now page for application forms and other information on how to apply for an account.

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    How much can I invest in Yorkshire Guernsey?

    Account Minimum opening & operating balance Maximum balance* Minimum transaction
    Rollover Account £5,000 £1,000,000 restrictions apply
    Global 15 £10,000 £1,000,000 £500
    Global Access £5,000 £1,000,000 £500
    Business 15 £100,000 £1,000,000 £10,000

    *If you wish to invest more than £1m, please contact us on:
    +44 (0) 1481 710150.

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    How can I pay money in?

    If your account allows additional deposits, you can pay money in by:

    • Cheque - made payable to the name of the account holder(s) or to 'Yorkshire Guernsey Limited account (customer's name)'.  Any cheques made payable to Yorkshire Guernsey Limited with no further reference may not be accepted and returned to sender.
    • Deposits in cash – unfortunately we cannot accept deposits in cash or travellers cheques.
    • Electronic transfer.

    If using this method, you should instruct your bank to quote:

    PAY TO: Natwest City of London Office

    Sort Code: 60-00-01

    SWIFT Code: NWBKGB2L

    For Account: Yorkshire Guernsey Limited

    Account Number: 39029271

    Beneficiary: Your name and account number

    IBAN Number: GB88NWBK60000139029271

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    How can I take money out?

    If your account allows withdrawals, you can make a request by:

    • Post
    • Phone
    • Fax

    All instructions received before 11.00am will be actioned on the day of receipt. Instructions received after this time will be actioned on the following working day. Please note however that for security reasons it may be necessary to telephone you to confirm the validity of your instructions before we are able to carry them out.

    Withdrawals will normally be made by BACS (Bankers Automated Clearing System) without charge. Withdrawals by cheque up to and including £50,000 may also be made. For amounts greater than this, we will not issue cheques and recommend payment is made by telegraphic transfer for which a charge is incurred.

    Please note that as a result of recent regulations, affecting all banks on a worldwide basis, when remitting funds electronically we are required to quote the remitter’s name, residential/business address and a unique identifying reference from where the funds have originated (where possible this will be your account number).

    Withdrawals cannot be made in cash.

    So that we can accept your instructions, including withdrawal requests, by either telephone or fax, you will need to complete a Communications Indemnity Form). For confidentiality and security reasons, we will need to identify you by asking suitable questions. All telephone calls will be recorded for your security and staff training

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    Can I pay in and take out money in currencies other than sterling?

    We may agree to this depending on the currency concerned, however you will have to pay any exchange fees. Please call us if you wish to do this.

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    When is interest paid to my account?

    With variable rate accounts, you can choose to have your interest paid on 31 March or 30 April annually (with the option of monthly interest for Global 15 and Rollover Accounts).

    With fixed rate accounts, your interest will be paid each year on the anniversary date of the account or upon maturity (with the option of monthly interest for Rollover Account).

    All interest can be paid into your Yorkshire Guernsey account or to another suitable bank or building society account, whichever you prefer. Payments to other banks or building societies will normally be made by BACS transfer.

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    How is my interest worked out?

    Interest is calculated on a daily basis. Please note that it takes three working days for Sterling cheques to be processed and longer for foreign currency cheques. You will not receive interest on your money until this is complete. For more details see our full terms and conditions.

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    How will I know if my interest rate has changed?

    We will tell you about changes by writing to you, emailing you or by placing an advertisement in two UK national daily newspapers, normally the Daily Telegraph and Daily Express.

    Updates will also be posted on this website and you can call on +44 (0)1481 710150 (open 24 hours a day) and select the option for current interest rates.

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    Will I have to pay tax?

    All interest is paid gross or net depending on your tax status. It is your responsibility to advise the appropriate tax authorities of any interest you have received.

    For more information about the EU Savings Tax Directive, see PDF European Union Savings Tax Directive fact sheet.

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    Will I receive statements and a tax certificate?

    A statement (or similar) will be sent immediately after each transaction on your account. All postal communications will be sent to your correspondence address.

    We’ll also send you an account statement once a year that will show all the transactions on your account during the statement period, including any interest that has been credited to the account. We do not issue tax certificates.

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    Are there any charges?

    Most standard transactions will not incur any additional charges. For non-standard transactions, the following charges will be made:

    Cheques drawn on non-UK banks £15.00
    Electronic Transfer to UK Banks (Sterling) £20.00
    Electronic Transfer to non UK Banks and currency transfers to UK Banks £30.00
    Completion of Auditors Questionnaire £25.00
    Duplicate Statements £5.00
    (per sheet)
    Hold All Mail Facility £250.00
    (per annum)
    Unpaid cheques £25.00
    Searches and investigations £25.00 minimum
    Other charges Negotiable

    These charges do not include any fees or charges that may be levied by your bank or agents. We reserve the right to charge for other special services and transactions, as appropriate. If these charges are amended at any time in the future, advance notice will be given.

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    What happens if there’s a problem with my account?

    If you have any problems with the operation of your account, we guarantee that a senior staff member will make a thorough investigation. Any errors made by Yorkshire Guernsey will be rectified as soon as possible and any necessary account amendments will be made.

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